Old Habits Die Hard

Returns + the experience of shopping brand-owned resale + Jenna Lyons

I was chatting with a number of people over the last several weeks – clients, prospective clients, husband, friends – about online returns. It’s one of the hottest topics in retail right now, or as “hot” as reverse logistics gets, at least.

From a “working with clients” POV, I won’t mince words: returns are a pain in the ass, and they give people anxiety…